Arlettie Terms & conditions
ARLETTIE ONLINE SAS
T&C digital sale Arlettie / Kering Privé
This website www.arlettie.fr is published by ARLETTIE ONLINE, SAS with a capital of €10,000, whose registered office is located at 17 Avenue Raymond Poincaré – 75116 Paris and registered with the Paris Trade and Companies Register under number 841 311 731 (hereinafter "Arlettie").
Access to the Kering Privé digital sale organized on the https://keringprive.guestplateform.com/ website (hereinafter referred to as "Site" or "Arlettie Site") published by ARLETTIE ONLINE implies unreserved acceptance of these conditions aimed at defining the terms of distance selling between Arlettie and the Customer, from order to payment and delivery. These T&C, specific to the Event, prevail over any other document or condition.
To contact our Customer Service:
- Monday to Friday from 9am to 6pm and Sunday from 8am to 2pm – closed on Saturdays;
- By phone:
France and EU: +33 1 76 46 02 74 (non-surcharged number at the price of a local call in Metropolitan France)
UK: +44 330 818 2069
Switzerland: +41 22 518 99 33
US: +1 332-456-6835
- By e-mail via the address contact@guestplateform.com
Date of the event: from Tuesday, November 4 to Friday, November 7, 2025, from 7am to midnight.
Article 1 – Terminology
The terms used below in these terms and conditions, used in both the singular and plural, shall have the following meanings:
BENEFICIARY: Refers to Kering Privé employees, excluding those who have resigned or are the subject of a dismissal procedure on the date of the Event and a selection of Arlettie customers. The Event is reserved for Beneficiaries only.
REGISTERED: Refers to any natural person Beneficiary, using the Services and from whom he accepts these general conditions as well as the Arlettie general conditions available here;
CUSTOMER : Refers to any Registered for the Kering Privé digital sale who has placed an Order on the Site.
ORDER: Refers to any acquisition, of one or more products, made by a Registered on the Website under the conditions provided for in these general conditions of sale;
PERSONAL ACCOUNT: Refers to the Subscriber's account after registration for services;
EVENT: Refers to the Kering Privé digital sale taking place from Tuesday, November 4 to Friday, November 7, 2025 organized by Arlettie as part of the services;
BRAND : Refers to Arlettie's partner whose products and/or services offered are the subject of the Event;
SERVICES: Refers to all the services offered to Subscribers and described in Article 5
SITE: Website accessible at https://keringprive-shop.guestplateform.com/
Article 2 – Application and enforceability of the general conditions
The purpose of these general terms and conditions is to define the conditions of access and use of the Services offered to Subscribers and the rights and obligations of Subscribers when using the Services.
Access to the Event is subject to prior registration on the Guest invitation platform.
Registration for the Services implies the unreserved, full and complete acceptance of the contractual documents that the Subscriber declares to have read and understood in their entirety, and which are the following, ranked in ascending order of priority and forming an indivisible whole:
- These terms and conditions, including the privacy policy at the bottom of each page of the Site;
- The special conditions applicable to Subscribers.
In the event of a contradiction between documents of a different nature or of different rank, the provisions contained in the higher-ranking document shall prevail for obligations in conflict of interpretation. In the event of a contradiction between the terms of documents of the same order, the latest documents will prevail over the others.
Any order placed on https://keringprive-shop.guestplateform.com/ implies the prior and unrestricted acceptance of these general conditions of sale, subject to French law. The fact that the user ticks the box: "I have read and accept the general conditions of sale" means that he has read and accepted these general conditions. Failing to tick the box provided for this purpose, the Subscriber will not be able to place an order.
Arlettie reserves the right, in collaboration with the Brand, to adapt or modify these terms and conditions of sale at any time. The general conditions of sale applicable are those in force on the day of your order. By placing an order on https://keringprive-shop.guestplateform.com/ the Customer certifies to be an adult non-commercial natural person acting for his personal needs; he acknowledges having the full capacity to commit himself under these general conditions of sale when he carries out transactions on https://keringprive-shop.guestplateform.com/.
Any breach of the provisions of these General Terms and Conditions of Sale by the Employee or his/her guest and/or any disrespectful, abusive, rude or inappropriate exchange with Arlettie's customer service may result in the cancellation of unshipped Orders and/or the prohibition of access to the Event or any subsequent sale and/or disciplinary measures, of which your hierarchical superior will be informed, up to and including dismissal.
Article 3 – Registration conditions – Terms of access to the Services
Registration for the Services is done by completing an online registration form accessible via the invitation link received by the Employee. Employees are required to use their work email address to register for the Services and access the Event.
Only one account can be opened per person, Arlettie reserving the right to refuse the opening of an account requested by any person who has already been registered.
The Event invitation and login information are strictly personal to each Employee and must not be shared or transferred to any third party. Registrants (Employee and his/her guest(s)) also undertake not to publish any content or comments relating to the Event on social networks or on any other customer experience platform or other website. Any breach of the foregoing provisions may result in the cancellation of unshipped Orders and/or the prohibition of access to the Event or any subsequent sale and/or disciplinary measures, of which your hierarchical superior will be informed, up to and including dismissal.
The Services may under no circumstances be granted to a professional and/or any person marketing or likely to market the products purchased during events organized by Arlettie or more generally, benefiting from the advantages offered for purposes other than personal and private.
Anyone wishing to register must first accept these terms and conditions in their latest version.
Registration for the Services is done by completing a registration form sent directly on the registration platform by following the following steps:
- Click on the registration link sent then on the black button "register for sale"
- Create your account from your information (surname, first name, professional email).
- You will receive a confirmation email, click and your registration will be validated
- Once these steps are completed, an email will be sent to the Registrants on the day of the opening of the sale, you will be able to participate in the Event.
The Registrant acknowledges that Arlettie reserves the right to suspend or withdraw the ability to access the Services, if the Registrant does not comply with these registration procedures and, in particular, if he provides false or fanciful data, inaccurate, incomplete, illegible or not updated. The Registrant also acknowledges that Arlettie reserves the right to refuse the registration of any person previously registered and/or whose registration has been terminated by Arlettie due to a breach of these terms and conditions.
The methods of processing personal data are mentioned in Article 9 of these general conditions of sale.
Article 4 – Order on the Site – Acceptance of the offer
The Site is accessible 7 days a week and 24 hours a day, except for maintenance operations.
The Event is accessible on the days and times communicated to the Beneficiaries. The dates and times of the Event are sent to them by email.
The acceptance and confirmation of an Order on our Site are subject to prior registration, as described in Article 3 of these conditions, as well as compliance with the day and times defined for the Event.
The acceptance and confirmation of an Order are carried out by a series of data entries on successive screen pages:
- Access to the sale via the email sent to Subscribers on the opening day of the sale
- Login to your personal Guest account with indication of your professional email and password
- Selection of items and addition of selected products in cart
- Validation of the shopping cart and adherence to these general conditions of sale
- Entering contact details + confirmation of delivery type
- Pre-contractual information
- Choice of payment method and confirmation of choice of payment method
In agreement with the Brand, Arlettie will limit purchases made by a Customer as follows:
- Ten (10) products per Customer including 1 bag
The Product(s) purchased as part of the Event are exclusively intended for the personal use of the Customer or his/her immediate family (parents, parents-in-law, spouse/partner), brothers and sisters, children/stepchildren), or to be offered by the Customer as a personal gift (i.e. without refund) to a third party.
Only members of the Customer's immediate family (mentioned above) may reimburse the Customer for the price of the Product(s) purchased by the Customer for their personal need. In all other cases, the resale of Products purchased as part of the Event is strictly prohibited and may result in disciplinary measures up to and including dismissal. Any Employee suspected of listing Products sold as part of the Event on WeChat, eBay or similar sites will be subject to a disciplinary investigation of which your supervisor will be informed.
In the event of a breach of this clause, the Customer will pay the Brand, as a penalty clause, a sum equivalent to the difference between the discounted purchase price paid by the Customer and the recommended retail price of the product. The Richemont Employee Customer acknowledges and accepts that he may also be subject to disciplinary action in the event of resale of the Products to a third party, which he acknowledges and accepts.
Before any validation, the Subscriber will have been informed of the delivery times, in accordance with Article L.111.1 of the Consumer Code.
Upon acceptance of the Customer's payment, the Customer receives an email confirming his Order, summarizing all the items ordered, the billing and delivery address and the date of delivery.
The validation of the order by the Customer and the order confirmation sent to the latter by e-mail by Arlettie, following the acceptance of payment, constitute the conclusion of a sales contract between the parties and acceptance of these T&C.
Article 5 – Payment
The price of each Product, displayed on the Website, is inclusive of all taxes for member countries of the European Union and exclusive of tax for Switzerland, the United Kingdom, the US, Japan, Dubai. The Products ordered do not give rise to a refund of taxes.
If there is a crossed-out reference price indicated next to the selling price, it corresponds to the price at which the Product was initially offered for sale by Kering Privé (in store or online) or an Kering Privé distributor.
The price of the items purchased is payable in cash, in full on the day the Order is placed by the Customer.
Payment is made online by credit card (Carte Bleue, Visa, Eurocard / Mastercard, Amex ...) at the time of validation of the Order by the Customer.
The request for authorization to debit the card is made at the time of validation of the Order on the Site, except in case of unavailability of the servers. Arlettie reserves the right to make a new request for direct debit authorization if the first one could not succeed due to unavailability of the servers.
In the event of a non-payment, an incorrect address, or any other problem on the Customer's account, Arlettie reserves the right to block the Customer's Order until the problem is resolved.
Arlettie implements all necessary means to ensure the confidentiality and security of banking data transmitted on the Site. The latter is equipped with an online payment security system to encrypt the Customer's data. Payment information is transmitted according to the highest security standards. The transmission of bank details is guaranteed by Arlettie's partner: Shopify Payment for France and Global-E for all other countries. Shopify payment and Global-E are technical providers; as such, they do not take charge of disputes related to Orders, which are handled directly by Arlettie.
All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted, or used by third parties.
At no time does the Client's financial data pass through Arlettie's computer system. Shopify payment and Global-E verify that the connection with the Customer's browser is secure before sending the payment form to the banking institution that makes the financial transaction.
In accordance with the provisions of Article L.221-11 of the Consumer Code, the Customer will receive, at the latest upon delivery, for each item, written confirmation of the price paid detailing the price of the items and the delivery costs if necessary, charged to him.
Article 6 – Delivery
The products will be delivered to the address indicated by the Customer on the order form. By default, invoices are sent to the email address indicated by the Customer at the time of confirmation.
Failure to comply with the procedures set out below, no claim from the Customer will be accepted.
For this "standard" delivery, Arlettie will deliver the Order(s) within 10 working days.
The customer will then receive an Order confirmation email accompanied by a delivery note.
Once the Order has been delivered to the carrier (status shipped), a link allowing the Customer to track his package will be communicated to the Customer by e-mail.
Upon delivery, the risks are transferred to the Customer.
In case of exceeding the delivery time not justified by a case of force majeure, the Customer may request - if he sees fit - the resolution of the sale and obtain within a maximum period of thirty (30) days the refund of the sums paid on the sale.
Article 7 - Return of Products
7.1. Exercise of the right of withdrawal
Withdrawal period – exclusions of the right of withdrawal
In our desire to reduce waste, we draw your attention to the fact that it seems important to us that you consider the impact of your purchases and that you do not buy more Products than those you are likely to want to keep and then return them after the Event. Please reflect on your purchases before placing your Order.
You have a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of your entire Order.
The period of 14 days mentioned above runs from the day after the day of delivery of the Order. This period of 14 days begins first thing on the day after the day of delivery and ends at the expiry of the last hour of the last day of the 14-day period.
If this period expires on a Saturday, Sunday or public holiday or non-working day, it is then extended until the next working day.
During this period, you may return the Products undamaged, without having to justify reasons or pay a penalty. In case of Products received damaged, the procedure of Article 7.2 will apply.
The Products must be returned in new condition, and fit for resale, in their original packaging, intact and complete. They must not have been worn for an extended period and must be accompanied by all their accessories, instructions for use and documentation.
All Products may be subject to withdrawal, except those excluded by law in Article L221-28 of the Consumer Code, for example Products that have been personalized at your request, Products that have been unsealed and cannot be returned for hygiene reasons (e.g. worn tights), products without hand-tag. In the case of return of worn or damaged products, Arlettie will set aside these products pending validation by Kering Privé to make the refund.
Terms of withdrawal / return
To exercise your right of withdrawal, you can either use the standard withdrawal form available in the "My Account" area or make any unambiguous statement indicating your intention to return the product to Arlettie, in particular by declaring your return online from your account, under the heading "return and withdrawal".
Arlettie will acknowledge receipt of your withdrawal, and to allow you to edit your return slip.
You must then return the products to Arlettie, accompanied by the return label issued, no later than fourteen (14) days following your withdrawal, either:
- By post to the following address:
CROSSLOG for ARLETTIE ONLINE
ZA d'Arvigny104 rue Denis Papin77550 MOISSY-CRAMAYEL
- In one of the proposed drop-off points, with the forwarding return label that will be sent to you by email.
Arlettie undertakes to refund all sums paid within 5 days after receipt of the product in its warehouses. This period could be extended if the return label does not correspond to the returned Order or in the absence of it to the following address:
CROSSLOG for ARLETTIE ONLINE
ZA of Arvigny
104 Denis Papin Street
77550 MOISSY-CRAMAYEL
The refund will be made via the means of payment used during the returned order.
Any risk related to the return of the product is the responsibility of the Customer. It is the Customer's responsibility to ensure that the Products are returned to the exact address and in good condition.
Failure to comply with the procedure set out above and the deadlines indicated, the Customer may not make any claim for missing or non-compliant product or apparent defect of the products delivered, the products being then deemed compliant and free from any apparent defect.
7.2. Special case of a non-conforming Product
Arlettie advises you to check the product at the time of delivery and in the event that the delivered product is non-compliant (product error, defective, damaged or incomplete product), to make written reservations no later than three (3) days following this delivery, to Arlettie's Customer Service at the contact@guestplateform.com address.
In any case, the provisions set out in Article 8.1 on legal guarantees will apply. Thus, the product delivered non-compliant can only be replaced subject to availability. Nevertheless, if the new product received does not suit you, you may exercise, if necessary, your right of withdrawal within the remaining period.
For products reported non-compliant within three (3) days of delivery, Arlettie allows you to exercise your right of withdrawal and obtain a refund of the product in application of the provisions of Article 7.1, without going through the replacement.
7.3. Lost parcel
If within eight (8) working days following the shipment of his Order, the Customer has still not received his package, nor a notice of passage, nor precise information via the online tracking of his package, the Customer must contact Arlettie Customer Service as soon as possible, or by email at the following address for all countries: contact@guestplateform.com by phone for European countries:
- France and EU: +33 1 76 46 02 74 (non-surcharged number at the price of a local call in Metropolitan France)
- UK: +44 330 818 2069
- Switzerland: +41 22 518 99 33
Arlettie customer service will then open an investigation with the carrier and the Customer will receive an e-mail informing him that an investigation has been opened.
If the package is found, it will be immediately redirected to the Customer who will be immediately informed. If the package is considered lost, Arlettie will refund the total amount of the order within fourteen (14) days from the end of the investigation.
Article 8 – Warranty
8.1 Legal guarantees
All products for sale on the Site benefit from the legal guarantee of conformity (articles L217-3 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing you to return defective or non-compliant products delivered.
You have a period of two years from the delivery of the Product to act in application of the legal guarantee of conformity.
In this case, given the fact that the Product is specific in that it has imperfections, you will only be able to obtain its refund against return, and not its repair or replacement in the absence of stocks available for an identical Product.
It is recalled that the legal guarantee of conformity applies regardless of any commercial guarantee that may be granted to you by the manufacturer or Arlettie.
In addition, if the Customer decides to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code, he may choose between the resolution of the sale or a reduction in the sale price. It is up to the Customer to prove that the defect existed before the delivery of the product and was non-apparent at the time of delivery.
Article 9 – Personal data
To guarantee you the best possible service, and to ensure the management of the customer relationship, we must collect personal data (such as name, postal address, e-mail address, telephone number) communicated by the Beneficiary or obtained during purchases. Some of this information is essential for the processing and delivery of your orders. This essential data is identified by an asterisk.
All this information is reserved for strictly internal use. We only retain your data for as long as it is necessary to perform our services or as long as we are required by law to do so. The processing of your data carried out on our arlettie.fr site is declared to the CNIL.
Arlettie will process the personal data of Registrants only for the purpose of administering the Event. Arlettie will not process Subscribers' personal data for a marketing purpose without the prior consent of the relevant Registrant. Any personal data provided by Registrants will be processed in accordance with applicable laws.
In any case, the personal data collected for the Event will be deleted six (6) months after the date of the said Event.
Arlettie Online, a simplified joint-stock company, registered with the Paris Trade and Companies Register under number 841 311 731 whose registered office is located at 17 Avenue Raymond Poincaré – 75116 Paris, is responsible for the processing of your personal data under the Data Protection Act of 6 January 1978 and European Union Directive 95/46/EC.
In accordance with these texts, you have the right to access, rectify, oppose, and delete data concerning you. If you wish to exercise these rights, please contact our customer service. We remind you that you can rectify your data at any time by visiting your customer account.
Article 10 – Implementation of "cookies"
A cookie is a small text file that is placed on your computer, mobile device or other device in order to collect anonymous data about your navigation on our site and to optimize it. Cookies are necessary to facilitate navigation during your online purchases and to make it more pleasant.
Thanks to cookies, you have access to personalized features and we have the possibility, for example, to identify you or remember your preferences during navigation and on future visits. In addition, the reading of cookies also allows us to improve our site, to know the affluence and frequency of visitors to ensure that our site works correctly and quickly.
Cookies do not cause any damage to your computer and cannot carry viruses. They cannot run automatically. In addition, cookies do not collect any information about your computer or personal files. Our cookies are not used to store sensitive personally identifying information, such as your address, password, or credit card information.
If you wish, you can delete and/or block cookies from your computer. Although each browser has a different setting, cookies are usually set in the "Preferences" or "Tools" menu of your browser, at the top of your screen. For more information on the configuration of cookies, you can consult the "Help" menu of your browser. If you delete and/or block cookies, it is likely that some of our services will not function properly or at all if you set your browser to refuse all cookies.
Article 11 - Intellectual property
All elements specific to the site arlettie.fr whether they have been the subject of a trademark registration (layout, etc.) are the exclusive property of Arlettie and may not be used.
All trademarks, visual texts, comments, works, illustrations, and images, reproduced on the Arlettie website and related to the products of the Event or the Event are protected under copyright, trademark law and image rights. They are the full and entire property of the Brand and/or its affiliates.
The Brand and/or its affiliates thus remain the owners of all intellectual property rights on photographs, presentations, models, etc., made with a view to selling the products to the Beneficiaries during the Event. Any reproduction or representation, in whole or in part, constitutes counterfeiting that may incur the civil and criminal liability of its author.
The user who has a website, blog and who wishes to place there, for any use, a simple link directly to the home page of the Arlettie site, must request authorization from the company ARLETTIE ONLINE. Any hypertext link to the Arlettie website using "framing" or "in-line linking" techniques is strictly prohibited. In any case, any link, even tacitly authorized, must be removed at the request of the company.
Article 12 – Force majeure
Events of force majeure as defined by French legislation and case law that make it impossible for Arlettie to execute the sales contract under the conditions provided for constitute a cause for suspension or extinction of Arlettie's obligations. Arlettie cannot then be held responsible for the non-performance of the sales contract concluded in the event of the occurrence of one of the events mentioned above.
If the event of force majeure continues beyond one month from its occurrence, the parties may notify each other by registered mail with acknowledgment of receipt, the cancellation of the order without right to compensation on either side.
Article 13 – Mediation - Applicable law and competent jurisdiction
If a dispute arises from this contractual relationship, the parties undertake before any legal action to seek an amicable solution. In accordance with Article L.152-2 of the Consumer Code, the Customer is informed that he has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute resolution.
ARLETTIE ONLINE is a member of the Federation of e-commerce and distance selling (FEVAD) and the e-commerce mediation service (60 rue la Boétie – 75008 Paris – relationconso@fevad.com, www.fevad.com)
To know the modalities of referral, click here.
The competent court in case of dispute will be that of the place of residence of the defendant.
The Site complies with French law and, under no circumstances, Arlettie gives any guarantee of compliance with the local legislation that would be applicable to you, when you access the Website from other countries.